Refund policy

At AmberNest27, we want you to feel confident when shopping with us. If your purchase doesn't meet your expectations, we offer free returns and refunds within 30 days, subject to the terms below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, please contact our customer support team within the applicable 30-day period. Returns requested after this period may not be accepted.

2. Return Eligibility

Items should generally be returned in their original condition, with all relevant components, accessories, packaging, and materials included where reasonably possible.

We recommend keeping the original packaging until you are satisfied with your purchase.

A return may be requested when:

You changed your mind about the purchase
The product does not meet your expectations
You received the wrong product
The product arrived damaged
The product has a manufacturing or quality issue
The product is materially different from its description

For damaged, incorrect, or defective items, please provide photographs and a description of the issue so our team can review the situation.

3. Free Returns

AmberNest27 provides free returns within 30 days for eligible purchases.

Customers should contact us before shipping any item back. We will provide the appropriate return instructions.

Please do not send merchandise to a return address obtained from an unrelated source or without contacting our support team first.

4. Refund Process

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card provider, payment processor, or other financial institution.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

Order number
Customer name
Email address used for the order
Description of the problem
Clear photographs or other supporting information when applicable

We will review the information and determine the appropriate resolution, which may include a replacement or refund.

6. Exchanges

If you would like a different product or variant, please contact our support team. Depending on the circumstances and availability, we may recommend returning the original item and placing a new order.

7. Refund Exceptions

Refund eligibility may be affected if an item has been substantially damaged after delivery through misuse, unauthorized modification, improper handling, or other actions unrelated to a product defect.

This does not affect any rights you may have under applicable consumer protection laws.

8. Contact Us

For return or refund assistance, contact:

AmberNest27
Email: support@AmberNest27.site
Phone: 718-640-7036
Address: 280 Park Ave, Flora, IL, United States